Refund Policy

This policy covers refunds for our premium tenant, buyer, and seller packages (see Packages for current pricing). Browsing listings on propnavik.com is free and has no associated fees or refunds.

1. Advance fee

The advance fee you pay at signup starts a dedicated, active search for your requirement for the package's validity period. Because this pays for real work — shortlisting, outreach, and coordination — from day one, it is handled as follows:

• Full refund: if we have not shared any shortlisted properties or arranged any site visit within 7 days of signup, you may request a full refund of the advance fee.
• Partial refund: if a shortlist has been shared but no site visit has taken place yet, you may request a refund of the advance fee less any costs already incurred on your behalf.
• Non-refundable: once a site visit has been conducted or negotiation with an owner/builder has begun on your behalf, the advance fee is considered earned for the work performed and is non-refundable.

2. Success fee

The success fee (a percentage of the deal value, one month's rent, or a fixed amount, depending on the package) is only charged once a deal actually closes. Since it is paid after the outcome you wanted has been delivered, the success fee is not refundable.

3. Package expiry

If your package's validity period ends without a deal closing, the advance fee already used to fund an active search up to that point is non-refundable, but you're welcome to renew or extend the search under a new package at then-current terms.

4. Cancellation by us

If we're unable to take on or continue your search for reasons on our side, you'll receive a full refund of any advance fee for work not yet performed.

5. How to request a refund

Email [email protected] with your package details and the reason for your request. We'll review it against the terms above and respond within 7 business days. Approved refunds are processed to the original payment method within 14 business days.

6. Contact us

Questions about this policy? Reach us at [email protected] or +91 80055 51234.